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PLEASE try to include as much information as possible regarding the problems you are experiencing. Any error messages that you might see when/where the error occurs, etc. can all be very helpful in diagnosing the problem as well as coming up with a solution (screen shots are great, too).

Also, PLEASE be sure that you have read through all of the FAQ's regarding downloads and tech issues. There's a good chance that your question can be answered there and best of all - there will be no waiting for an email :-) Most usage/licensing questions can be answered by reading the README/TERMS OF USE file included with your download J And, this page we created at the site is a great resource as well. It is meant for the FREE kits shared at SP…but applies to our shoppe kits as well :-) the only difference is that MOST of our shoppe kits can be used commercially on a LIMITED basis WITH the purchase of a commercial license….however – we DO NOT ALLOW ANY commercial use with the FREE sp kits!

and – if you are interested in purchasing a non-exclusive, commercial license at the Shoppe for your small business – here is more info:

If you still have questions, please contact us and Sara will be happy to help you out (please understand that requests to use the free SP kits for any type of commercial use will have to be declined)! For all other comments, questions, concerns.

I do check emails often and try to stay caught up…but please allow at least one week for a reply to general emails/questions :-)!

Again - please read through the FAQ sections first as your question might already be answered. I've spent quite a bit of time putting together an extensive FAQ and Tutorials section in an effort to accommodate everyone.

Finally, please know that we read and answer ALL emails! EVEN if you say "no response necessary" - LOL! HOWEVER, please note that emails regarding technical issues will be answered first and as quickly as possible. Please do keep in mind though, that we have a family and a busy life and cannot be in front of the computer 24 hours a day. Even though our shoppe is open 24 hours a day…our customer support is not :-) However, please rest assured that we will get back with you as QUICKLY AS POSSIBLE and will always make sure you get your downloads so - NO WORRIES!

the shabby shoppe specializes in digital scrapbooking products which can be used in digital scrapbooking, hybrid scrapping...and all kinds of crafting and creating
projects. our designs are generally a little bit shabby with lots of texture, patterns and color :o)

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