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Top Asked Questions

How do I download your kits?
I'm having trouble downloading my purchase...what do I do?
I've purchased and downloaded a how do I install it?
What is WinZip? Why do I need it and where can I get it?
How much time will I have to download my purchase(s) and is there a limit to the number of download attempts?
I've downloaded your Circle Fun or Decorative Accents files...and the files are emtpy/blank?!!! What is wrong?
Where should I save kits on my computer?
I just placed an order, but did not receive a reciept via email. WHY?
I downloaded my purchase, but now, I cannot find my files. Where are they?
Is there any way to speed up my downloads or make them more reliable?
I just placed an order, and when I am directed back to the Shabby Shoppe, I see a message that my order number is invalid. What can I do?
Why is this paper/element/alpha only at 118 dpi??? I thought digital files needed to be at 300dpi for printing?
OH NO...I just experienced a hard drive crash! Is there any way that you can reset ALL of my orders so that I can get my downloads again?
Will your digital scrapbooking kits/products work with my graphics program/software?
Will your products work with a MAC?
Why am I being asked for a PASSWORD when trying to OPEN or VIEW a PDF file (i.e. instructions files, terms of use files, etc.)? What is the password?
May I purchase new date overlays for the calendar(s) I bought last year?

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the shabby shoppe specializes in digital scrapbooking products which can be used in digital scrapbooking, hybrid scrapping...and all kinds of crafting and creating
projects. our designs are generally a little bit shabby with lots of texture, patterns and color :o)

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